Privacy Policy

1. Information We Collect

We collect only the information needed to communicate with you and deliver our services:

• Information you give us — such as your name, email, phone number, practice name, and any details you include when you contact us or request a consultation.
• Service information — billing and claims-related data your practice shares with us so we can perform medical billing services on your behalf.
• Website usage data — basic, non-identifying analytics (such as pages visited and general device/browser information) that help us improve the site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request;
• Process and follow up on claims as part of our medical billing services;
• Communicate with you about your account, requests, or our services;
• Maintain the security, integrity, and performance of our website and systems;
• Comply with our legal and regulatory obligations.

3. Protected Health Information (HIPAA)

Where we handle Protected Health Information (PHI) on behalf of a healthcare provider, we act as a business associate and handle that information in line with the Health Insurance Portability and Accountability Act (HIPAA). PHI is accessed only by authorized personnel, only for the purpose of providing billing services, and is protected with administrative, technical, and physical safeguards.

4. How We Share Information

We do not sell or rent your personal information. We only share information when necessary to:

• Work with trusted service providers (for example, secure hosting or payer/clearinghouse partners) who help us deliver our services and are bound to protect your data;
• Comply with the law, a valid legal request, or to protect our rights and the safety of others.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, or misuse. While no method of transmission or storage is 100% secure, we are committed to protecting your data and to reviewing our practices on an ongoing basis.

6. Your Choices & Rights

You have the right to:

• Request access to the personal information we hold about you;
• Ask us to correct or update inaccurate information;
• Request that we delete your information, where we are not legally required to keep it;
• Opt out of non-essential communications at any time.

To exercise any of these rights, just contact us using the details below.

7. Cookies

Our website may use basic cookies and similar technologies to keep the site working properly and to understand general usage. You can control or disable cookies through your browser settings; some features may not work as intended if cookies are turned off.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. We encourage you to review it periodically.