What is included in your medical billing service?+
Our medical billing service covers the complete revenue cycle: patient eligibility verification, medical coding (ICD-10, CPT, HCPCS), claim submission, payment posting, AR follow-up, denial management and appeals, patient billing statements, and monthly reporting. There are no add-on fees — everything is included in the 5% performance-based rate.
How quickly can we get started?+
Most practices go live within 2 weeks. Onboarding includes a practice assessment, credentialing review, EHR access setup, and a workflow walkthrough with your dedicated account manager. We handle the heavy lifting so your existing staff can continue their day-to-day without disruption.
Do you work with my existing EHR or practice management software?+
Yes. We work with all major EHR and PM systems including Epic, Athenahealth, Kareo, AdvancedMD, eClinicalWorks, Practice Fusion, NextGen, Modernizing Medicine, and dozens of others. If you use a specialized or proprietary system, contact us and we'll confirm compatibility during the free assessment.
How are you compensated — and what if claims aren't collected?+
We charge 5% of collections — meaning we only get paid when you get paid. If a claim is not collected, we earn nothing on it. This performance-based model ensures our incentives are completely aligned with maximizing your revenue. There are no monthly retainer fees or setup costs.
What happens when a claim is denied?+
Every denial is caught, analyzed for root cause, and appealed within payer-specific timely filing deadlines. Our denial management team writes customized appeal letters with supporting clinical documentation. We track every appeal to resolution and report denial trends monthly so your practice can identify and fix upstream issues.
Is there a long-term contract or minimum commitment?+
No long-term contracts are required. We believe our results speak for themselves, so we operate on a month-to-month basis after an initial 90-day partnership period that allows us to fully optimize your billing processes. A risk-free trial period is available for new clients — ask your account manager for details.